Maruthi Quality Management Services

Overview of Services

We support organizations in delighting their end customers by ensuring effective processes - both for product creation and for business services.

A Quality Management System (QMS) provides a set of integrated processes to ensure a common approach to manage an organization.

Our services include Designing, Implementing and Improving Quality Systems and constituent business processes, methods and tools using appropriate references.

Reference Frameworks & Quality Models

Frameworks	APQC, Balanced Scorecard, EFQM, MBNQA

Quality Models	CMMI, PCMM, TMM/TPI

Methodologies	Six Sigma(DFSS/DMAIC) Shainin Agile (SCRUM, XP, RUP...)

Standards	ISO 9000, ISO 13485, ISO 14001 ISO 27001, TL 9000, ISO 16949

	Quality System Consulting
	Process Design
	Deployment Support

Quality System Consulting

Quality System Consulting ensures that the

QMS is consistent with organization needs and applicable reference standards

AND

QMS and underlying working practices are appropriate for the business context.

Measurable business benefits and ROI are ensured.

Scenarios in Quality System Consulting
Existing QMS in place
	Re-engineer processes or define new ones
	Analyze trends and assess failures
	Identify breakthrough initiative(s)
When there is no QMS in place
	Identify appropriate references / standards
	Work with organization on improvement plan
	Define QMS compliant to identified references

Process Design

This involves study of as is situation, determine what it should be (using current resources) and a road map for a could be (best in class, likely with different resources). The following are focus areas during process design:
	Process must align to and deploy strategy
	Use 6 Sigma techniques e.g. Process FMEA, CFPM
	Describe key processes
	Identify interfaces and integration points
	Elucidate Process owner(s)& objectives
	Clarify Inputs and outputs
	Freeze ETVX i.e. Entry, Task, Validation and Exit
	Cater to Internal and external customers
	Ensure method of control and monitoring

Why use an AK-47 to kill an ant?
Appropriate processes must be the ouputs of process design!
The General Modus Operandi is as depicted below:

Deployment Support

Hands on approach during process piloting / roll-out and practical alternatives shall be provided. Some of the focus areas during process deployment:
	Requirements tagging and required level of traceability
	Repeatable and reproducible estimation
	Early involvement of suppliers
	Constant interaction with engineering e.g. architects and developers
	Effectiveness of reviews and testing
	Dipsticks with Program and Project Managers
	Release and Configuration Management
	Linkage of measurements to strategy & policy
	Timely and proactive quality assurance
	Leverage reuse potential towards efficiency

Roles in Deployment
Champion
	Review and signoff plan, schedule, scope; identify the team and select projects
	Participate in briefings, findings presentations and future action planning session(s)
	Resolve escalated issues if any
Practitioners
	Participate in initiatives as scheduled
	Provide inputs and project artifacts per plan
	Support the initiative and help induct others

SEI^SM,CMMI^®,Capability Maturity Model Integration^SMare service marks of Carnegie Mellon University, USA. PCMM^® ,CMM^® and Capability Maturity Model are registered in the US Patent and Trademark office. TMap^SM TPI^SM are service marks of Sogeti, Netherlands. Testing Maturity Model and TMM^SM are service marks of Illinois Institute of Technology. Six Sigma is a registered service mark and trademark of Motorola, Inc.